WEBSITE POLICY
Privacy Policy
How Infrared Security handles information connected with this website, security learning, consulting, and business inquiries.
Effective October 23, 2026 · Last updated November 9, 2026
1. Who is responsible
Infrared Security, LLC operates this website and is responsible for the personal information described in this policy. Endura Security is a doing-business-as name of Infrared Security, LLC. This policy covers the Infrared marketing website and communications about training, consulting, and partnerships. Product-specific processing and learner-platform processing may be covered by additional notices and agreements presented for those services. Following an Endura link does not itself transfer your form entries or cookie preferences to that site.
2. Information you provide
When you contact us through a website form or by email, we may receive your name, email address, company, inquiry, and related correspondence. Partnership and opportunity forms may also request organization, prospect company, website, country, and opportunity details. Webflow processes form submissions for us; our communications providers may process messages and replies. Required fields are identified on each form. Please do not submit passwords, payment-card numbers, production credentials, customer records, or other sensitive information in a general inquiry.
3. Website and security information
Our hosting and security providers may process IP addresses, browser and device information, requested URLs, timestamps, error information, and related logs to deliver and protect the website. We use Webflow hosting and website forms. Pages request typefaces from Google Fonts and may load platform security or anti-abuse resources, including Cloudflare Turnstile when used by the platform. These requests may disclose network and browser information even without cookies. Website search matches your query against a page index in your browser; the search feature does not intentionally send the query to us or an analytics service. Opening a result makes an ordinary request for that page.
4. How we use information
We use information to respond to inquiries, discuss offerings and partnerships, administer relationships, provide requested services, operate and secure our systems, resolve problems, and meet legal obligations. Where UK or European data-protection law applies, the relevant bases are steps you request before entering a contract or performance of a contract; our legitimate interests in responding to business inquiries, managing relationships, and protecting our website, balanced against your rights; compliance with legal obligations; and consent where required for optional tools or marketing. Submitting a business inquiry does not subscribe you to unrelated marketing. Any promotional email program will provide appropriate signup and unsubscribe choices.
5. Learner accounts and organization-sponsored training
If you enroll in training, account, enrollment, purchase, activity, assessment, completion, and certificate information may be processed through the learning platform. An employer or sponsoring organization may receive learner reports where that is part of the training arrangement disclosed to you. Enrollment notices and the applicable service agreement explain the relevant processing. Where we process learner information on an organization's instructions, that organization determines the purposes of that processing and may need to handle related privacy requests. This marketing notice does not replace the learning platform's collection notice.
6. Course previews and optional tools
Our eLearning page displays course-preview thumbnails hosted with our website. When you select a preview, an embedded YouTube player loads. Google may receive your IP address, device and browser information, and information about your use of the player, and may use cookies or similar technologies under its own policies. The player is not currently controlled by our website Cookie Settings. Closing the video stops playback but does not erase information already received by Google. Analytics or advertising tools may be considered in the future; before enabling new optional tools, we will update our notices and obtain any permission required by applicable law.
7. Who may receive information
Information may be handled by service providers supporting hosting, security, communications, business administration, and delivery of a requested service. We use providers for those purposes rather than to authorize unrelated uses of your inquiry. We may disclose information when required by law, to protect legal rights and security, or in connection with a merger, acquisition, or other business transaction, subject to applicable protections. The marketing website is not currently configured to disclose information to advertising pixels or cross-context behavioral advertising tools. Any future arrangement of that kind requires an updated notice and applicable choices before it starts.
8. Retention and protection
We keep information for the period reasonably needed for the purpose for which it was collected, including an ongoing relationship, service delivery, security, dispute resolution, and legal or accounting obligations. Retention decisions take account of the information type, sensitivity, purpose, and applicable requirements. We use safeguards appropriate to the information and systems involved. No method of storage or transmission provides an absolute guarantee of security.
View the LMS Account & Certificate Retention Policy9. Your choices and requests
Use Cookie Settings in the footer to view and change browser preferences. Email info@infraredsecurity.com with the subject Privacy Request to ask about your information or request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where the right applies. You may also request applicable opt-outs and appeal a denied request where provided by law. Available rights depend on location, applicable law, and our role. We may request proportionate identity verification or evidence of an authorized agent's authority, and exceptions may apply. We will respond within applicable legal time limits and explain relevant limitations and appeal options. We will not discriminate against you for exercising applicable privacy rights. Withdrawing consent does not affect earlier lawful processing. If your organization administers your training account, some requests may need to go to that organization. Where applicable, you may complain to your local data-protection authority, including the UK Information Commissioner's Office or your EEA supervisory authority.
10. International visitors
We and our service providers may process information in the United States and other countries, whose privacy laws may differ from those where you live. Where applicable law requires safeguards for a restricted international transfer, the transfer must be covered by an appropriate legal mechanism, such as applicable contractual safeguards or an adequacy decision. Contact info@infraredsecurity.com for information about the locations and safeguards relevant to your information. This policy does not represent that we hold a particular certification or participate in a transfer framework.
11. Children and external websites
This marketing website is directed to business and professional audiences and is not intended for children under 13. We do not knowingly seek personal information from children under 13 through this website. Contact info@infraredsecurity.com if you believe a child has submitted information so we can assess it and take appropriate action, including deletion where required. Linked websites have their own applicable notices and controls; this policy does not govern their separate processing.
12. Updates and contact
We will identify policy changes through the updated date and provide additional notice or obtain consent where required before materially different uses of information. Changes do not remove rights or protections that apply to information already collected. Contact Infrared Security, LLC at info@infraredsecurity.com with privacy questions or requests.